Billing Support Engineer (Telecoms) at Ascentech Services Limited

Duties:

• Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs.
• Analysis of Events / Renewals / Service/ System in error, provide work around solutions.
• Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE).
• Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
• Overall knowledge of the E2Eapplication, systems & solution for their application suite.
• Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
• Accountable for meeting & improving SLA & KPIs for their application suite.
• Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.
• Support on work allocation (shifts, rotas, etc.)
• Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.

Education, Experience, Essential Skills & Competencies:

• BSc/HND in Computer Science, Computer Engineering, Electrical & Electronics Engineering or a related field
• Minimum 4 years of experience in Telecom Billing and Strong in handling backend
• systems.
• Technical expertise and knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing
• Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
• Working experience on UNIX / Shell Scripting / SQL / My SQL / ORACLE