IT Tech Support at 9NL LTD

Description:

As a Technical Support (Tech Support) staff, you will be tasked with monitoring and maintaining the organisation’s client computer systems and networks. You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone.

You will be right at the heart of matters as you need to deal directly with employees and clients who have technical problems such as trouble with their email accounts, forgotten passwords or viruses. 

Typical Technical Support responsibilities include: 

• Installation & configuration of a computer hardware operating systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Email Configurations and Management
• Data Backups
• Logging the queries of clients and employees.
• Analysis of call logs in order to discover any underlying issues or trends.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Performing electrical safety checks on the company’s computer equipment.
• Responding to call-outs in a timely fashion.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

Applicants must have either a minimum of 1 year experience in System maintenace, repairs, network installation and administration or Certifications in the required fields.