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  • Posted: Sep 16, 2019
    Deadline: Sep 18, 2019
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  • FEZ Consultants, a subsidiary of FEZ integrated services Ltd is a Human Resource firm that operates with a broad knowledge of the manpower dynamics within the Nigerian business environment, thereby guaranteeing our clients a best fit solution to their human resource requirements. Through diligent and thorough understanding of clients’ needs, we help...
    Read more about this company

    Customer Services Representative


    Job Responsibilities

    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    Requirements

    • 0 - 2 years of experience
    • Be Hardworking, Diligent, and possess Positive Energy.
    • Must have a mature working attitude.
    • Be friendly and Presentable.
    • Interpersonal skills.
    • Willingness to work flexible schedule.
    • Excellent communicator.
    • Personal organization and self-discipline.
    • Attention to details.
    • Problem-solving.
    • Time Management.
    • Decision-Making Skills
    • Reporting Skills.

    Method of Application

    Interested and qualified candidates should send their CV to: recruitment@fezltd.com using the "Job Title" as the subject of the mail.

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