Relationship Manager (RM) at Kimberly Ryan

Job Descriptions

• We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
• To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.
• We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
• Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Requirements

• Proven experience as a Relationship Manager(RM) from any of the Commercial Banks
• Minimum of 5 years’ experience
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset