Product Specialist- Unified Communications at Vodacom Nigeria

Department: Commercial Department
Reporting to: Snr. Manager Product Portfolio
Job type: Full-time
Band: Band H
Employment Type: Permanent

Your Role

• Working within the Product development team, you will manage products through its life cycle including the development, launch and management of the products, marketing plans, business plans, channel interaction and information sharing regarding the products.
• You will develop Unified Communications products and services including Hosted Contact Centers, on site IP PBX and Hosted IP PBX’s, VoIP, Video Conferencing and Fixed and Mobile converged services.
• The Product Specialist- Unified Communications will work closely with the Sales, Solution Architecture, Project Management, and members of other teams as required from time to time.  You will build trust, value others, communicate effectively and politely with mutual respect, maintain relationships that meet company core value.

Key Accountabilities

• Follow defined product methodology in terms of taking product to market.
• Analyse products through the various stages in the product life cycle.
• Conduct required market research if and when required to accurately capture customer / business needs and views.
• Define new products to be developed that will meet specific identified customer needs.
• Work with various parts of the business to develop and launch new products or services.
• Understand the target market and ensure the marketing effort is directed towards identified segments in the most effective manner, including providing strategic product direction based on market trends, customer needs and market opportunities
• Work with Marketing to develop collaterals, promotions and advertising campaigns for products.
• Gather intelligence on the product performance, customer and distribution channel attitudes.
• Identify problems and opportunities within the market.
• Liaise with various departments and external vendors in order to ensure that the product meets overall objectives.
• Where required, management of product contracts and agreements both internal and external to Vodacom (includes vendors and business partners)
• Prepare product presentations and information / training material on the product.
• Compile monthly product management reports analysing the growth and decline of the product.

What’s important to us?

• We are looking for individuals with exceptionally strong knowledge of Unified Communications product and services; Hosted and on site IP PBX’s, Hosted Call Centres, VoIP telephony, Video services, Fixed and Mobile Converged products and services, Knowledge of Fixed and Broadband Access & IP Products and Services and  basic networks Layer 2 and 3 products..
• Also, we require you to have experience in Financial Performance Management, Accounting practices, Commercial, Business and  Product Management experience.

Our Qualification Requirements

• You must have a degree preferably in Engineering with a minimum of 5 years post NYSC Experience in in Telecommunications or ICT environment.