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  • Customer Support Executive at Nicole Sinclair Consulting

  • Posted on: 2 September, 2019 Deadline: Not Specified
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  • Our client is one of the foremost Gaming Companies in Nigeria and they are currently seeking to hire a Customer Support Executive. The successful candidate  will be responsible for excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

    Customer Support Executive

     

    Responsibilities

    • Respond to client email inquiries in a timely and courteous manner and send company emails to customers who have expressed interest in services.
    • Update customer information in the customer service database during and after each call
    • Always ensure optimum planning and scheduling to enable appropriate customer service support provision
    • Improve customer service quality results by studying, evaluating, and re-designing processes.
    • Refers unresolved customer grievance to designated department for further investigation
    • Identify and assess customers' needs to achieve satisfaction.
    • Answer questions with regards to the services offered, process complaints, following established guidelines.
    • Gather and verify customers information.
    • Ensure customer satisfaction and assist them with issues.
    • Perform basic administrative and clerical duties.
    • Contribute to team effort by accomplishing related results as needed.
    • Build sustainable relationships and trust with customers through open and interactive communication.
    • Provide accurate, valid and complete information by using the right tools.
    • Take the extra mile to engage customers.

    Competency/Skills/Requirements

    • B.sc in relevant fields
    • Minimum of 2 years customer support experience
    • Strong phone contact handling skills and active listening
    • Proficiency in Microsoft Office and customer service software
    • Record management
    • Customer orientation and ability to adapt/respond to different types of  customer behaviour
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize and manage time effectively

    Method of Application

    Interested and qualified? Go to Nicole Sinclair Consulting career website on www.jobs.nicolesinclair.com to apply

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