Retail Manager at Ralds & Agate

Responsibilities

• Ensuring that excellent customer service is being displayed by all employees at all times through feedback mechanism
• Recruiting, training, supervising and appraising staff
• Managing petty cash budgets and maintaining statistical and financial records
• Dealing with customer queries and complaints and overseeing pricing and stock control
• Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
• Liaising with management, communicating their directives and decision to staff and deciding the best way to implement them
• Ensuring that operational, financial and commercial performance targets are set and met and reviewed to achieve performance excellence
• Ensuring compliance with health and safety legislation
• Preparing promotional materials and display
• Producing and presenting periodic and ad hoc reports on sales, operation, stock and line items daily, weekly, monthly as may be requested to senior management
• Solving any problems or dealing with any difficulties as they arise

Qualifications/ Required Experience

• Bachelor’s degree in Social Sciences or a related course
• Minimum of 2 years of proven work experience and an organized approach to work
• Passion for technology retailing
• Background in Customer Service; industry knowledge is a plus
• Must reside within Lekki and its environs