Customer Support Executive at FleetPartners Leasing Limited

Job Description

• Help potential customers evaluate and judge the merits of various health plans to help them select the most appropriate type of coverage for their unique individual needs.
• Answer questions with regards to premium payment and billing; this include explaining statements, helping customers understand various health insurance paperwork and answer questions with regards to health insurance premium payments.
• Process complaints, following established guidelines.
• Gather and verify customer information, data entry, assist customers to resolve issues such as billing inquiries, processing of payments and explaining new products and services offered.
• Ensure customer satisfaction and assist them with issues/concerns related to their health.
• Make decisions as needed off-hours or without supervision to ensure an uninterrupted supply of service to customers.
• Receive letters, packages and send them to appropriate persons.
• Perform basic administrative and clerical duties.
• Organize and maintain files and records; update when necessary
• Contribute to team effort by accomplishing related results as needed.
• Other duties as assigned.

Requirements

• Preferred candidates must be smart,articulate and empathic
• Qualification: OND
• Candidates must reside on the Island.
• Preferred Years of Experience: One year. Prior experience in an health insurance company will be an added advantage.

Salary
N30,000/month.