Home Broadband Manager at Airtel

Job Description/Responsibilities

• We are looking for a suitable candidate that will be responsible managing and supervising team of 3rd party canvassers and Direct Sales Agencies (DSA) activities.
• The holder will also drive sales targets and increase Average Revenue Per User (ARPU) and customer base via converting existing broadband users to Airtel broadband and creating new users.
• He or She will also ensure channel development and process compliance in order to enhance our competitive differentiation through quality acquisition and customer retention activities.

Other responsibilities of the role include:

• Win in Home Broadband segment within key cities - Work with 3rd party canvassers or/and DSAs to create awareness, education, trial, conversion and regular usage of Airtel Broadband products and services in homes, offices and HORECA outlets.
• Exceed Data and Device Revenue Target - Manage & develop a motivated and result-oriented team of canvassers
• Identify, register and develop Profitable DSAs who will have feet on street to penetrate residential estates, Horeca outlets, offices and higher institutions with Airtel broadband products
• Sales Planning & Reporting Excellence - Develop forecasts and market projections.
• Industry Awareness / Competition Intelligence
• Cross Functional Liaison and Support - Co-ordinate with all internal stakeholders (marketing, sales, IT, service delivery and networks) to deliver excellent customer experience, design value propositions, training intervention for field sales employees, canvassers and DSA partners
• Forecasting, Allocation of sales target and Reporting - Ensure regional targets are cascaded by Zones and Areas to responsible executors such as ASMs, Shop Managers, Canvassers and DSAs.
• Presence of self or/and team at relevant events while also milking value from these events whether sponsored financially or not.

Qualifications, Skills & Knowledge

• A first degree or its equivalent in Computer Science, Business Administration, Sales and Marketing or Business related discipline.
• 8+ years of varied experience in Sales & Marketing with at least 4 years at middle management level
• Solid track record of sales performance, new business development, quality customer acquisition and key account management with a passion for Airtel Nigeria products/services
• Relevant experience in Telecom industry is desirable
• Selling skills, organizational skills, and self-directed time management skills
• Goal-oriented, self-motivated and possess an entrepreneurial spirit which sparks their creativity and resourcefulness.