Hotel Manager at Willers Solutions

Job Description

• The manager would be responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.
• He / She should be an ambassador for the brand and hotel.
• Provide leadership and strategic planning to all departments in support of the service culture, maximized operations and guest satisfaction.
• Work Very closely with the Managing director and other stake holders.
• Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience.
• Would also be required to manage between profitability and guest satisfaction measures.
• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all heads of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impact strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.

Qualifications

• Min of B.Sc Degree or its equivalent in Hospitality Management, Business Management or any related discipline.
• Min of 10 years’ experience as an Hotel Manager in a reputable Hotel.

Interested and qualified candidates should send their CV “MS Word Format” to: dorathy.chienyinem@willerssolutions.com using "Hotel Manager" as the subject of the email.

Note: Qualified Expatriate could as well apply.