Case Management Officer at International Rescue Committee (IRC)

Sector: Women Protection & Empowerment

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Mubi, Nigeria

Contextual background

The IRC has been present in Nigeria since 2012 when the organization responded to flooding in Kogi state. In February 2014 the IRC moved into Adamawa State in NE Nigeria to provide humanitarian interventions through a multi-sectoral, integrated approach for conflict affected populations. IRC Nigeria now operates a country office in Abuja and field offices in Mubi and Yola of Adamawa State, Maiduguri, Gwoza and Monguno of Borno state and Damatru of Yobe State. Currently, IRC Nigeria implements programs primary health care, nutrition, environmental health, women’s protection and empowerment, protection, child protection, education, food security & livelihoods

Job Overview/Summary

Under the management of the WPE Manager, The WPE case management Officer will be based in Gwoza. She will coordinates with other WPE staff/sectors to ensure survivors needs are met and provide supportive supervision to WPE Case Workers to ensure properly and timely case documentation, services provision and follow up are provided for identified GBV survivors, with the use of GBVIMS incident recorder and be able to make analysis of trends for an informed programing, strengthen prevention activities and decision making. Will ensuring that hard copies of all cases documented are kept in a safe and secured cabinet with lock and key

Major Responsibilities

• Provide regular supervision to case workers and make sure that staff correctly document cases in GBVIMS+
• Participate actively in GBV sub working group at LGA level
• Lead in case conferences sessions at LGA level  
• Ensure case workers follow the steps involved in case management, document the action plan and work with survivor to implement plan.
• Follow-up with case workers to ensure developed plans are implemented.
• Ensure case management steps are followed, referrals and documentation are happening in an appropriately and timely manner.
• Maintain files on all GBV documented cases and follow-ups in all operational areas.
• Regularly update documentation and maintain database for all documented cases, plan of action and follow-ups visits using the GBVIMS.
• Conduct regular meetings with caseworkers for debriefing and provide support as may be needed.
• Manage Database of documented cases: to include statistics, and all other relevant information.
• Use the GBVIMS Incident Recorder to analyze cases documented for weekly, monthly and quarterly statistics as required by program Manager / Coordinator for internal and donor reporting in a timely manner.
• Actively develop and maintain effective working relationships with case management actors in the field, including government actors, UN agencies, NGOs, and other relevant actors.
• Provide weekly/monthly reports of prevention activities to the Program Manager.
• Update the service mapping as well as ensure that referral pathway at Gwoza level is solidified
• Identify and provide capacity building training for cases management team

Other duties and responsibilities

• Lead  mentorship and trainings to IRC and other NGOs  outreach workers/volunteers to improve their skills and capacity to support and refer survivors to services and adhere to guiding principles
• Assess gaps on how the referral pathway is functioning through direct follow ups with service providers and make suggestions for improvement to the supervisor.
• Maintain positive coordination and relationships with partner and other IRC sector staff.
• Work with the PSS officer to ensure supplies/resources for counseling spaces, women centers and other program activities are requested on a timely manner and are efficiently utilized.
• Adherence to the IRC code of conduct (IRC WAY) that ensures transparency, services and accountability to beneficiaries and reports any abuse of beneficiaries by other IRC staff, including sexual exploitation and abuse in accordance with the IRC reporting procedures.
• Work with the PSS officer to keep information and records of psychosocial activities  taking place at the centers to strengthen monitoring of program achievements
• Perform  any other duties as required by the supervisor from time to time
• Adherence to the IRC Security Policy.

Key Working Relationships

• Position Reports to:  WPE Manager
• Indirect/Technical Reporting:
• Position directly Supervises: Case management assistant
• Key Internal Contacts: Other sector staff,
• Key External Contacts:  Community members, school teachers and other NGOs staff

Qualifications

Educaion:

• Must have attained at least University degree in social sciences/biological sciences from a recognized Institution.

Work Experience:

• Counseling and training experience, including experience working with women and girls preferred
• Must have worked in the same or similar capacity 

Demonstrated Technical Skills:

• Ability to maintain confidentiality and respect for clients at all times is essential.
• Excellent listening  and observation skills, including ability to create trust, support, respect and interact with survivors of all ages, background and diversity
• Demonstrated commitment to women’s empowerment and protection through  current/ previous  volunteer work in women’s group, girls  clubs  or other relevant experience is an added advantage
• Ability to facilitate trainings and sessions, including group support activities with women and girls.
• Ability to keep records and write simple and basic reports of activities would be an added advantage.

Demonstrated Managerial/Leadership Competencies:

• Ability to work as a member of a team essential
• Positive and professional attitude, able to organize, maintain composure and prioritize work under pressure, work overtime when necessary and be able to coordinate multiple tasks and maintain attention to detail.

Languages: 

• Ability to communicate in English, Hausa and local dialects spoken in the location

Computer/Other Tech Requirements:

• Full professional competency in Microsoft Office Suite, especially Word, Excel and PowerPoint, is required

Ability to Travel: 5% of time if applicable

Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Working Environment

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.