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  • Posted: Aug 21, 2019
    Deadline: Sep 30, 2019
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  • Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise,...
    Read more about this company

    Contact Center Agent (Hausa Speaking)

    Summary

    • H/She will be the liaison between the bank and its current and potential customers.
    • H/She will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

    Responsibilities

    • Managing large amounts of inbound and outbound calls in a timely manner.
    • Following call center “scripts” when handling different topics.
    • Identifying customers’ needs, clarify information, research every issue and providing solutions.
    • Meet personal/team qualitative and quantitative targets.
    • Seize opportunities to upsell products when they arise.

    Requirements

    • HND/BSc. in any discipline.
    • Must not be more than 27 years old.
    • Excellent spoken English with impressive interpersonal skills.
    • Fluency in Hausa.
    • Must be resident in Lagos.

    Method of Application

    Interested and qualified? Go to Workforce Management Centre on docs.google.com to apply
  • Send your application

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