Tele-Collections Officer at Mwanga

Responsibilities

• Manages recovery of overdue loan.
• Contacting customers daily/weekly and informing them of their overdue loans.
• Following up with customers daily/weekly on previous payment redemption date.
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product.
• Responding to customer queries and escalating accordingly.
• Maintaining accurate, up-to-date customer account information.
• Reporting accurate customers feedback daily/weekly.

Preferred Requirements

• Minimum Qualification: B.Sc/HND.
• 0 - 2 years relevant work experience.
• Candidate must be within the age bracket 21 - 33 years.
• Previous experience in tele-collections, tele-marketing, sales and Customer Service will be an added advantage.
• Strong Written, Communication and Negotiation Skills.
• Strong command of English Language and at least, one other local or international language.
• Performance driven, Agile, Teachable and willing to learn.
• Ability to collaborate with a team in a fast-paced environment.
• Attention to details and strong Listening skills.
• Persuasive, sales/marketing and analytical skills will be an added advantage.
• Proximity to Maryland (candidates should stay around, Mile 12, Ketu, Anthony, Onipan, Ikeja, Fadeyi, and environs).