Front Desk Receptionist at Alan & Grant

Zip/Postal Code: 0000
Location: Lagos
Industry: Hospitality
Job Type: Full time

Roles & Responsibilities

• Welcome visitors by greeting them in person or on the telephone; answering or referring inquiries.
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Coordinate office activities and operations to secure efficiency and compliance to company policies.
• Assist the Operations Assistant with managing event calendar/work agendas/travel arrangements/appointments etc. for the management team.
• Direct visitors by maintaining employee and department directories; giving instructions.
• Maintain security by following procedures; monitoring logbook; issuing visitor badges.
• Maintain a safe and clean reception area by complying with procedures, rules, and regulations. Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Post receipts and invoices into customer accounts on POS and accounting software.
• Maintain hotel rooms occupancy charts.
• Create and update membership records and databases and submit timely report as assigned.
• Take customers food, drinks and events orders as assigned.

Requirements

• BSc/BA in Accounting or Business Administration or Financial related discipline is preferred.
• Work Experience: 1-3 years
• Previous experience as receptionist, office administrator, office assistant in the hospitality space is required.
• Outstanding communication and interpersonal abilities
• Excellent organizational and multi-tasking skills
• Familiarity with office management procedures and basic accounting principles
• Excellent knowledge of MS Office, Excel; knowledge of accounting software is an advantage.
• Experience in working with expats or in an international organization will be an advantage.