Guest Service Agent at Trithel International Company Limited

Job Description

• The ideal candidate will be responsible for ensuring that all provide the highest standard of guest service from start to finish at the hotel so that every customer’s expectation is always exceeded.

Roles and Responsibilities

• Ensure every guest who walks thorough the hotel doors is very warmly and professionally received.
• Engage each guest as a unique individual and listen attentively to their requests.
• Ensure swift allocation of rooms, card keys and assistance with luggage.
• Ensure effective communication with all relevant departments with regards the guest needs for a seamless delivery of excellent customer service.
• Ensures that a welcoming environment that invites a guest into the room is always attained.
• Ensures swift check out of departing guest in accordance with the established standard operating procedures.
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues.
• Be responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policies.
• Run daily reports to check reservations for accuracy and identify any special requests such as wake up calls, airport shuttle etc
• Anticipate and address guest’s service needs.
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings.
• Communicate effectively the need to make guests’ confidentiality and privacy a top priority.

Qualification and Experience

• A good Bachelor’s degree or a degree/ diploma in Hospitality Management.
• 1-2 years experience as front desk personnel or a customer service representative preferably in a hotel.

Skills and Ability:

• Ability to spot and resolve problems efficiently
• Very good organizational skills and result oriented
• Excellent interpersonal skills
• Great Team Player
• Innovative
• Excellent oral and written communication skills
• Attention to Detail
• Proficiency in the use of Microsoft Office suite and Opera.