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  • Posted: Jul 30, 2019
    Deadline: Not specified
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  • Hollaport brings a unique mix of social media excitement with the urgency of financial technology. Hollaport is built by a team of world-class Nigerian developers with the sole aim of making a difference. Your satisfaction is indeed our passion.
    Read more about this company

     

    Customer Service Intern

    Job Description

    • We are looking for a customer-oriented service representative intern.

    Responsibilities
    Customer Service Responsibilities list:

    • Manage large amounts of incoming calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers.

    Requirements

    • Proven customer support experience or experience as a client service representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • High school degree.

    Method of Application

    Interested and qualified? Go to Hollaport Technologies Limited on hollaport.net to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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