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  • Posted: Jul 22, 2019
    Deadline: Not specified
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    Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients. ...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall pr...
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    Patient Support Officer

    • Job Type
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Not specified
    • Job Field

    Duties and Responsibilities

    • Welcoming personal callers to the facility (patients, patient’s relations and friends, contractors, visitors etc) in a warm, welcoming and professional manner standing up to greet them immediately and responsively.
    • Receiving telephone callers, answering the telephone within 5 rings, giving the appropriate corporate response including the PSO’s name and dealing politely, professionally and effectively with the call.
    • Operating the appointment booking system - ensuring that patient’s are aware of booking options and encouraging them to book ahead wherever possible.
    • Confirming clinic attendances with external consultants and providing reminders to their patients of clinic appointments
    • Supervising control room operations during the night, making telephone access appropriately available to facility staff and directing callers to the appropriate colleague
    • Producing and distributing appointment lists for clinical colleagues
    • Providing regular updates to waiting patients on progress to being seen by a clinician
    • Verifying with insurance companies that the required level of cover is available to enable patients to access treatment
    • Registering new patients and liaising with billing officers, medical records and OPD staff to ensure that this is done as swiftly and professionally as possible
    • Acting as an intermediary between the patient and other hospital colleagues to provide patient centred solutions

    Experience, Qualification and Required Skills

    • Applicants should have a minimum of 2 years’ experience dealing with demanding customers in a high pressure environment
    • Minimum of B.SC/HND in any field
    • Good knowledge of appointment systems
    • Ability to communicate with all people at all levels
    • Able to use a range of approaches to produce solutions for patients and care givers
    • Empathy for patients problems, trying to deliver a quality service and create a positive first impression
    • Has or can develop required technical competencies to operating appointment and booking systems
    • Sufficiently confident to operate competently without an ongoing need for close supervision

    Method of Application

    Interested and qualified? Go to Alan & Grant on alanandgrant.zohorecruit.com to apply

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