Restaurant Supervisor (Female) at Pivotage Consulting

Our client who owns a Restaurant in Lagos State is looking to employ a supervisor to oversee the running of the restaurant:

Job ref.: SR/143/MR
Location: Lekki,Lagos State, Nigeria.
Type: Full Time
Reports to: MD.

Summary/Objective

• Overseeing  all front and back of the house restaurant operations
• Ensuring  customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
• Maintaining  quality control for all food served
• Analyzing  staff evaluations and feedback to improve the customer’s experience
• Projecting  future needs for goods, kitchen supplies, and cleaning products; order accordingly
• Seeking ways to cut waste and decrease operational costs
• Generating  weekly, monthly, and annual reports
• Doing day to day operation management of all functional areas of the restaurant.
• Ensuring restaurant is ready for opening each day and all set-up forspecial events is completed on time.
• Completing orders for restaurant supplies.
• Recognizing and encourage exceptional customer service provided by restaurant staff.
• Expediting orders as needed.
• Gathering feedback from guests to affirm or improve food and service quality.
• Assisting with event requirements as needed.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Requirements

• Must have a Bachelor's degree in Business Administration or related field.
• Must possess Strong leadership, and people skills
• Must have good Great interpersonal and communication skills
• Must have 3-5 years’ cognate working experience.

Job Competencies

• Must have a good business acumen.
• Must have a good Communication and Presentation Skill.
• Must be ethical and a best practice professional.
• Must be a creative thinker.
• Must have an excellent organizational and time management skill
• Must have an industry-wide exposure
• Must have a working knowledge of Excel & PowerPoint MS Office