Service Center Agent at The GIG Group

Position Purpose: To increase brand goodwill through superior service delivery.

Job Requirements:

• Minimum of HND degree in any discipline
• 0-3years working experience
• Candidate MUST reside in Bauchi
• Experience in a customer-facing role will be an advantage. 
• Courier experience will be an added advantage

Job Description:

•  Provide guidance to walk-in customers on product and service   offerings.     
• Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
• Resolve product or service problems by clarifying customer's    complaint; determining the cause of the problem; selecting and  explaining the best solution to solve the problem; expediting      correction or adjustment, and following up to ensure resolution.
• Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.