Lead, Business Support System at Airtel

Purpose of the Job

• Responsible for overall IT Operations for Business Support Systems e.g. ERP, HR Systems, Revenue Assurance & Fraud Mgt. ,CRM, Billing, BI, Distribution, KYC etc.
• Manage and provide operational direction, systems stability, ensure systems performance and world class quality support to users for maximum productivity, efficiency and revenue growth.
• Providing service and vendors/partners management by proper IT governance process, SLA management and ensure proper security and compliance with the Bharti Security policy and IT processes.

Roles and Responsibilities

• Liaise with other business units in the signoff of requirements for Ad-hoc reports and manage the process to sign-off on delivery
• Ensure high availability of all systems involved in report generation and ensure that contingencies are in place in an even of failure of primary systems
• Ensure that data integrity checks are done on all reports before sharing with business
• Manage the on-boarding process of new reports on CX systems to ensure that accurate requirements are captured, accurate reports developed, validated and signoff by the business before publishing on the portal
• Ensure regulatory compliance in the retention and retrieval of critical data in accordance with the Law
• Ensure that circulation of SMS reports is timely, accurate and only to approved recipients

Competencies:

• Demonstrated success in managing multiple services simultaneously
• Demonstrated success in managing overlapping & complex projects involving multiple vendors
• Proven ability to influence cross-functional teams without formal authority

Skills and Qualifications

• University degree in Computer Science and other related disciplines
• Professional Qualification in ITIL and SIX Sigma with focus on IT
• Professional qualification in Project Management Techniques
• 5-7 years with a minimum of 3 years in management role preferably within the Telecoms industry.
• Experience in databases, analytics , Operating systems and system integration
• Experience on managing diverse and complex platforms and environments