Debt Recovery Representative at Mwanga

Tasks and Responsibilities

• Ability to hit set target by collecting overdue loans and acts as the liaison between creditors and customers
• To manage recovery of overdue payments from customers by reaching out and Acting as the liaison between creditors and customers and manages overdue accounts
• The successful candidates should have the following minimum essential skills, knowledge and experiences in order to be considered at first shortlisting stage:
• Speak and persuade customers to pay amounts due using available repayment methods
• Give an accurate report on customers reached out to weekly on reason for delinquency
• Self-driven to consistently hitting weekly/monthly target
• Perform other assigned duties necessary to support the portfolio weekly
• Follows-up delinquent accounts, updates and maintains accurate records
• Excellent spoken and written English
• Ability to prioritize and manage multiple responsibilities
• A good negotiator
• Solid team player who thrives on working in a fast-paced environment.
• Possesses a moderate understanding of general aspects of the job.
• Strong attention to detail and goal oriented
• Active Listener
• Being Persuasive to get commitment from the debtors