Technical Lead (Technical Success Manager) at Andela

About the Role

• As a Technical Success Manager, you will primarily manage Developers placed on engagements with Partners, and ensure that teams are working well together. You would walk a very fine line between the Success of our Partners and the Success of our Developers. Our Partners operate in a wide-range of industries, but their common thread is that they create mobile and/or web-based products that bring value to their customers through the use of technology.
• As a key Partner-facing member of  Andela’s Partner support team, you will be responsible for providing team and engagement support in relevant areas. Our core consulting model is embedded software developers and teams.
• Distributed work environments are growing in popularity but the lack of physical proximity still brings unique operational challenges. No two days will ever be alike, variety will be constant.
• With your knowledge of business, technology, remote communication and agile project management, you will help make the distance between our engineers and their teams---thousands of kilometers in most cases---feel like a logistical afterthought.

Key Responsibilities
The specific responsibilities of the Technical Success Manager position include:

• Direct Management of up to 20 Developers embedded within global Partners, to ensure their success
• Accountable for technical delivery of Developers embedded with up to 10 Partners
• Collaborate with Solution Architect and Partner Experience to ensure engagement support
• Primary technical delivery/quality escalation point both to Partners and Developers in terms of:
  • Ensuring Developer’s delivery are aligned with Partners goals and visions
  • Ensuring that Developers understand business context, value and impact of their tasks
  • Working with Developers in regards task brainstorm, decomposition and prioritization
  • Providing high level design support on how to solve specific coding challenges.
  • Performing code reviews when required
• Guide the first 30-days impression relative to effective communication, on-boarding expectations etc.
• Share, advocate for and promote best practices in engagements across their team
• Mentor and Coach direct reports on their team
• Accountable for Partner and Developer related action plans, to resolve delivery concerns
• Support Success via reporting compliance using key internal tools
• KPI monitoring/review to enable Partner/Team/Developer success and compliance
• Collaborate on Developer’s Performance Management: tracking, plans, process, review, survey
• Support the Senior Success Manager (SSM) on strategic, operational, and team areas
• Effective collaboration with other Success Managers (Success Operations, Consultant Manager etc.)

Qualifications & Characteristics
As the ideal candidate for this role you:

• May have a 4-year degree in Engineering, Computer Science or related field from an accredited University
• Have at least 4 years experience working in software development, technology consulting etc.
• Are proficient in at least one of the following stacks:
  • Ruby/Ruby on Rails
  • PHP/Laravel/Lumen
  • Python/Django/Flask
  • Java/Android
  • JavaScript/MEAN/PEAN/PREN
  • iOS/Swift
  • iOS/Objective C
• Have a strong understanding of agile software development techniques
• Have experience working remotely as an effective member of a team
• Have vibrant personality and exceptional communication skills (English, verbal and written)
• Have a strong desire to coach and mentor Developers
• Have ability to build rapport and communicate with individuals from diverse cultural backgrounds
• Have excellent interpersonal skills
• Have strong leadership skills
• Are motivated by our mission to advance human potential
• Are passionate about evolving technology landscape and its use to solve business problems
• Have the ability to learn new things fast enough to amaze your friends and family

EPIC Values Alignment

• Demonstrable commitment to the learning & development of people and technology
• The ability to learn new things fast enough to amaze your friends and family
• Interested?
• If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch.

Benefits & Compensation

• Full-time compensation
• Full medical coverage
• Breakfast, lunch and snacks provided daily
• Beautiful working environment
• Opportunity to work with the brightest minds on the planet
• Oh, and a chance to change the world!