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  • Posted: Jun 17, 2019
    Deadline: Not specified
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    eRecruiter Nigeria has deep knowledge of Human resources and recruitment. Our business is in Talent acquisition, recruitment, outsourcing and everything that revolves around Talent. From acquisition to testing return on investment (ROI) on talent and everything in between. Our goal is to re-define the Nigerian recruitment industry. In the last two years ...
    Read more about this company

     

    Service Coordinator

    Details:

    The successful candidate will be in charge of service attendances, to ensure the customer satisfaction, support for the Customer Service staff and operational assistance to the Head of Customer Service.

     

    Responsibilities/Duties: 

    • Operational assistance to the Head of Customer Service and Sales Team
    • Handling of service requests.
    • Arranging of service attendances
    • Coordinate training for Customer Service staff with Head of Customer Service
    • Improve customer relationship in co-ordination with Head of Customer Service
    • Assure technical support to customers, engineers, the service stations and the sales department
    • Pro-active approach of services and customers support
    • Planning of engineer pool
    • Preparation of project specific documentation such as method statements, risk analyses etc.
    • Journal duty at weekends and bank holidays
    • Checking and follow up of work reports
    • Checking and signing of hour reports
    • Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM’s, emails, etc.
    • Support of commissioning jobs in the area of the service station
    • Assist Head of Customer Service with HR Planning
    • Working according to rules with internal software
    • Organisation and control of service contracts Coordination of local spare parts stock in co-ordination with Head of Customer Service
    • Chase customers for payments in co-ordination with Head of Customer Service
    • Issuing and checking of stage invoices
    • Monitoring of debtors accounts and active collection of outstanding invoices together with accounts department.

    Requirements: 

    • Relevant technical(preferably engineering) and managerial experience.
    • Experience with preparing quotes, dealing with clients, managing projects, coordinating
    • with different departments.
    • Demonstrated initiative to visualize, organize, manage, and complete projects in
    • individual and group settings.
    • Field experience as Service Engineer
    • Ability to interface with all levels of staff.
    • Demonstrated ability to handle confidential information.
    • Assist the Company in any necessary duties to achieve Company goals.
    • Perform other related duties as assigned.
    • Exact and precise working
    • Ability to coordinate and plan service attendances
    • Working with a pro-active approach
    • English fluent in both spoken and written, French is a plus

    Method of Application

    only qualified candidates will be contacted

    Interested and qualified? Go to eRecruiter Nigeria on jobs.erecruiterafrica.com to apply

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