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  • Head of Operations at Hamilton Lloyd and Associates

  • Posted on: 14 June, 2019 Deadline: 15 June, 2019
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  • Hamilton Lloyd and Associates - Our client is a power company. Due to internal expansion, they are looking to hire a candidates specifically for the power sector of the company to fill the vacant position below:

    Head of Operations


    Reports to: Chief Operating Officer

    Job Summary

    • The Head, Operations is responsible for driving and nurturing an environment of operational excellence and continuous process improvement
    • Ensures all processes and transactions are executed correctly, minimizing risk and maximizing quality of service
    • He/she identifies and maps all operational processes, measures and analysis performance, and monitors and strengthens controls to reduce risk
    • This position currently supervises 2 Managers and must take ultimate responsibility for the performance of each of those teams. It is expected that this department will grow significantly over the next 2 years.

    Job Responsibilities

    • Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
    • Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
    • Implement quality assurance measures to improve business monitoring
    • Ensure effective documentation, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service
    • Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the company’s exposure to fraud and losses
    • Ensure compliance with regulatory requirements relating to the company’s operations
    • Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
    • Implement quality assurance measures to improve business monitoring
    • Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
    • Design and implement systems, processes and procedures to facilitate smooth functioning of the entire operations
    • Manage the company’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action
    • Ensure that technical and operational procedures and business continuity plans are maintained regularly
    • Develop new and improved service delivery channels which meet customer’s needs
    • Implement a Management Information System (MIS) that will enable continuous tracking of the department’s performance, monitoring of customer satisfaction and provision of management reports
    • Provide team leadership and development through mentoring, manpower planning and skill set development.

    Desired Skills & Experience Education

    • A Bachelor of Science Degree in Business/Finance, Economics, Business Informatics, Information Management or any related course
    • A Postgraduate Degree highly desirable
    • Extensive relevant experience with reputable organizations (Banking or Fintech)

    Person Specification

    • Must be self-motivated and demonstrate a sense of ownership
    • Must have a metrics-driven and reconciling mind-set
    • Must have excellent execution skills
    • Must be innovative and in tune with industry/market developments, ever searching for better ways, effectiveness and efficiency
    • Must be process driven and constantly looking ways to optimize
    • Must be capable of excelling and leading others in a dynamic, fast-paced, growing environment with significant regulatory demands and oversight
    • Possess excellent interpersonal and organizational skills
    • Must demonstrate exceptional analytical and quantitative skills
    • Must be able to manage time, prioritize tasks and work under pressure.
    • Must possess relationship building, negotiation, problem solving and troubleshooting skills
    • Must demonstrate excellent leadership with the ability to provide clear, direct and authoritative direction to others.
    • Must have excellent communication skills (both verbal and written).

    Key Skills and Competencies:

    • Knowledge of consumer finance procedures and policies
    • Ability to translate regulatory requirements into operational plans and actions
    • Good understanding of operational risk analysis
    • Strong technical and analytical skills to diagnose issues, identify trends, perform root cause analysis and articulate problem scope
    • Track record of leading multiple time-sensitive initiatives simultaneously and supporting cross-functional teams
    • Proven record of balancing risk and making sound decisions while achieving business goals
    • Good interpersonal, leadership and team management skills
    • Good project management and organizational skills
    • Passionate, self-motivated and driven
    • Innovative, ability to think outside the box.

    Method of Application

    Interested and qualified candidates should send their CV to: with the title of the role as the subject of the mail.


    • The body of the mail should outline Total years of relevant experience to the role, Location and Age.
    • Please read Role necessities very carefully and apply if qualified. Only qualified candidates will be contacted.
    • If after 2 weeks of application you do not hear from us, kindly consider your application as unsuccessful.

    For More Information: Contacts Success Nwosu via:

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