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  • Terminal Operations Manager at God Is Good Motors - GIGM

  • Posted on: 4 June, 2019 Deadline: Not Specified
  • View Jobs in Logistics and Transportation View All Jobs at God Is Good Motors - GIGM
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  • At Nigeria’s leading Logistics Company, we are constantly in search of exceptional talents to partner with us in building a world class institution.

    If you think you're exceptional, talented and excellence oriented, we have a space for you!

    Terminal Operations Manager

     

    Details:

    • Ensure day to day terminal operations run smoothly.
    • Ensure scheduled service timelines are strictly adhered to, minimize disruption and resolve any unscheduled delays.
    • Coordinate the activities of the terminal operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively
    • Disseminate information as communicated by Management to terminal staff members
    • Communicate shortage or surplus of buses at the terminal to the Control Unit.
    • Ensure all buses blown to the terminal are effectively tracked in transit.
    • Resolve minor grievances or disputes that do not require escalation.
    • Conduct weekly price survey forwards reports to the Snr Operations Officer(s).
    • Ensure the terminal facilities are efficiently cleaned and maintained.
    • Ensure the terminal meets its performance and safety targets
    • Ensure the timely use of appropriate software/ tools for all operational processes.
    • Ensures all Experience Officers remit accurate “sales” to the accountant.
    • Proactively attend to guest’s questions and queries and deliver high standard of customer experience.
    • Identify opportunities to improve the interface and our service to Guests and relay the potential to Field Operations for follow up
    • Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, professionalism towards guests etc
    • Promote GIGM services to encourage greater use of online booking platforms (Website and App).
    • Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community.
    • Develop and implement terminal staff shift schedule in compliance with standards set by Management.
    • Perform other duties as required or as assigned.

    Method of Application

    Applicants should send CVs to jobs@thegiggroupng.com

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