Front Office Supervisor at Bolton White Hotels & Apartments

Department: Front Office
Reports To: Front Office Manager

Job Description

• As a Front office Supervisor you are to ensure excellent and smooth front office operations. Collect guest feedbacks and promote guest satisfaction.
• Respond in a professional and courteous manner to guests by providing accurate and timely information and services.
• The Front Office is the area of the hotel where guests form their first and last impressions of the hotel – this makes it really important for the Front Office Supervisor to lead a team that creates a pleasant experience for guests to ensure their return.

Requirements

• He or She must hold a Degree in Hospitality Management or related disciplines with at least 7 years' experience out of which 3 must be in a similar position.
• B.Sc/HND in Hospitality Management or related disciplines
• Must possess excellent interpersonal relationship
• Professional customer service skills
• Must be computer-literate
• Knowledgeable in the use of Opera software