IT Admin Support at DealDey

Reports to: IT Infrastructure Manager
Function: Information Technology
Sub Function: N/A
Location: Lagos

Purpose Statement:
This role is responsible for maintaining and administering the network hardware, core operating systems and applications.

Key Accountabilities:

•         Ensure proper operation of the network server and the network operating system
•         Perform periodic backup
•         Implement naming convention and assign IP addresses
•         Monitor network resource allocation.
•         Manage network security/firewall policy
•         Monitor network performance, tune network to improve performance
•         Install, configure, administer and support application software such as mail software, anti-virus software and exchange software.
•         LAN administrator
•         Configure and monitor network hardware e.g. (hubs, routers, bridges and switches)
•         Draw up comprehensive user help documentation, develop innovative help desk procedures.
•         Maintain an efficient call centre by ensuring all the phone lines are functional
•         Perform conclusive test on repair and obtain sign-off from complainer i.e. employees
•         Keeps inventory of computer hardware and monitors usage
•         Adheres to quality standards, deadlines and budget
•         Analyse current usage and decide if additional equipment is required, prepare cost estimate, pass on to unit head for approval

Knowledge, Skills and Experience:

• This position requires a candidate with at least 2years experience in a similar position.
• Candidate must possess Microsoft Certified Systems Administrator (MCSA), Cisco CCENT and relevant IT Certification(s).
• Knowledge of networking, server & telecommunication, designing, implement and support the computer infrastructure.
• Knowledge and ability to resolve technical troubleshooting.
• Demonstrated orientation towards providing support service.
• Ability to influence change by presenting clear and convincing reasoning through decisive and analytical problem resolution.
• Project management skills Knowledge of infrastructure administration

The following skills are essential:

•     Analytical ability
•     Creative imagination and problem solving
•     Must be Computer Literate