Customer Service Representative at RapidSecure Guard Limited

Description:

• Do you have the ability to provide excellent Customer service to all clients?
• Are you willing to respond to emergency notifications and external and internal calls?
• If you have the Passion for customer relations you are just what we are looking for

Responsibilities
The CSR will report to Customer Service Manager
 
Core duties include:

• Responding to emergencies' notification
• Receiving external and internal calls
• Booking of servicing for client's Alarm systems
• Monitoring and treating alerts received from the Alarm System
• Coordinating  patrol
• Coordinating servicing of Alarm systems
• Monitoring Guards over the night time

Candidate Requirements
Female and Single (male or married applicants will not be considered)

Minimum qualification: BSc or BA degree

Customer service Experience: 1  3 years (added advantage)

• Good communication skills
• Excellent in the English language both oral and written
•  Fluent in The Hausa language (added advantage)
• Good computer skills.
• Confidentiality and high ethical standards
• Smart, confident, energetic, enthusiastic and
• Aptitude to work long hours
• Strong relationship management skills
• Resident of Abuja (none Abuja residents will not be entertained)
• Open to shifts patterns especially night shifts, inclusive of weekends(Saturdays and Sundays)