Deputy Client Service Manager at HR Forum Nigeria

Details:

Job Description

• Respond to request for proposal (RFPs), develop media plans in line with strategic marketing goals.
• Managing the client relationship through effective communication, problem solving, and responding to requests.
• Taking client communication briefs and, where required, supporting the Strategy team with drafting creative briefs.
• Coordination of process within the Agency from Creative, Media, Production and Strategy to achieve smooth running of the campaign.
• Presenting and selling creative work.
• Conduct a Bi-Monthly competitive review of all the brands within your care.
•  Ensuring that project deadlines and budgets are met, communicating and seeking approval of any changes to these.
• Quick responds and follow up on inquires/queries from brand contacts.
• Identifying ways to grow client accounts through new business opportunities.
• Develop and maintaining good job bag and billing system which must be shared monthly
• Managing the work and performance of team members e.g. Account Executive.
• Maintaining accurate records of meetings, decisions and next actions.
• Working with Finance to limit write offs, bill client accurately, chase unpaid invoices, do reconciliations and grow company revenue.
• Update contract management system with campaign change orders (campaign delays, optimizations, etc.) and alert team of changes that will affect revenue.
• Reduce account attrition by ensuring program goals are met and exceeded
• Ensure all reports gets to clients on time with zero error tolerance

Skills 

• Must have excellent reporting standards and ability to work unsupervised.
• Proven track record of managing accounts successfully.
• Good negotiating skills with both Client and Suppliers
• Fluent, clear and articulate in verbal communication with the ability to convey interest and enthusiasm when presenting.
• Strong marketing thinking and understanding of the communication disciplines.
• Exemplary client service skills with the ability to maintain and extend client relationships.
• Excellent time management, numeracy skills and attention to detail.
• Well-developed inter-personal skills and experience in interacting with senior stakeholders.
• Very good understanding of the social media universe and comfortable with communication tools online.
• Ability to manage crises as it arises
• Excellent speaking and presentation skills.

Qualification / Work Experience

• 3 - 5 years’ Progressive  experience  in an Advertising Agency
• BSc / HND in Marketing , Mass Communication or  in  related field of study
• Certified member of APCON
• A male candidate will be prefered .