Product Support and Business Management at Limeswood Int'l Company

Job Overview

• The Product Support and Business Manager is responsible for overseeing the seamless functioning of product support operations while also playing a pivotal role in the strategic management of business objectives.
• This role involves coordinating with various teams to ensure the timely resolution of product-related issues, enhancing customer satisfaction, and driving business growth through effective planning and execution.

Responsibilities

• Serving as the Technical Focal Personnel/Channel Partner for esteemed companies including Siemens Digital Industries, ETAP, Indelec, Pepperl+Fuchs, Phoenix Contact, and Schneider, among others.
• Specializing in Field Products (FP) & Engineered Field Solutions (EFS), encompassing electrical design, protection, analysis and control, system automation products, industrial sensors, lightning system protection, enclosures, and accessories, among other areas.
• Driving sales acceleration through Dynamics 365 Sales—an advanced CRM solution leveraging customer, marketing, and sales data to pinpoint ideal targets, recommend strategic actions, implement vital metrics, and foster collaboration among peers.
• Participated in partner trainings and attained authorization as the subject matter expert and primary point of contact for sales, system installations, and product upgrades.
• Collaborated closely with the sales team to devise product strategies and guidelines aligned with install base data and competitive analyses.
• Educated customers on the latest product offerings and enhancements to generate leads for Account Managers.
• Assisted clients in formulating precise technical specifications for their projects involving a diverse range of partner products.
• Worked in tandem with third parties to cultivate business relations/partnerships and was entrusted with meeting all partner targets, including purchases and mutual action planning.
• Conducted comprehensive market and competitor intelligence gathering, while also preparing marketing forecasts and plans. Ensured customer satisfaction by providing tailored solutions and staying abreast of product developments, industry trends, and market dynamics.
• Engaged in bid and tender processes, crafting technical, solution architecture, and commercial proposals for projects.
• Proactively addressed inquiries and service support requests, including RFQs, after-sales support, and systems maintenance.
• Provided on-site field service support for instrumentation and conducted electrical design analysis using ETAP, Simaris configuration, and design in relation to partner products.
• Conducted site surveys and visitations for project analysis and execution.

REQUIREMENTS:

• Bachelor's degree in mechanical or electrical engineering or related field (Master's degree preferred).
• COREN/MNSE Certification will be an added advantage.
• Proven experience in product support, customer service, or technical support roles, preferably in a technology-driven environment.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify patterns, and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers, stakeholders, and team members at all levels.
• Project management experience, including the ability to lead cross-functional teams and manage multiple projects simultaneously.
• Knowledge of business strategy development, market analysis, and financial modeling.
• Willingness to travel.