Hotel Supervisor at Beacongate Limited

The Hotel Supervisor is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.

Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures.

Requirements

Location: Abuja Nigeria

• A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record.
• Excellent computer system skills.
• Familiarity with company policies and legal guidelines of the field.
• Ability to learn a variety of job descriptions.
• Excellent communication and interpersonal skills.
• Outstanding organizational and leadership skills.
• Good knowledge of MS Office

Responsibilities and Duties

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment’s and services.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.

Key Performance Indicators

• Occupancy Rate
• Customer Satisfaction
• Profitability
• Turnover of Staff

Barriers to Success

• Going against Hotel Policies
• Encouraging Debt
• Lack of Cleanliness
• Poor Customer Service

General skillset

• Professionalism:Approaches others in a tactful manner; reacts well under
• pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Teamwork:Play a key team player role and set & example to team and others contributing to the success of achieving a shared goal.
• Commitment:Manifesting a steadfast courageous and loyal commitment to the company and the team.
• Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings on time.
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources;
• Judgment: Displays willingness to make decisions; exhibits sound and accurate
• judgment; includes appropriate people in decision making process, makes timely decisions and explains reasoning for decisions.
• Productivity:Completes work in a timely manner; strives to increase quantity; works quickly and effectively with minimal supervisory oversight.