Workshop Supervisor at Alfred & Victoria Associates

Report to: GM After-Sales
Supervises: Team Leaders

Roles Objective

• Manage end-to-end work flow at the Workshop in order to increase efficiency, customers’ satisfaction and business growth.

Essential Duties

• Manage Team Leaders activities, job allocation, job flow, and scheduling for day-to-day operations.
• Coordinate Operational resources; and Workshop staff to ensure operational activities are efficiently and effectively managed to increase productivity.
• Liaise with Parts Department to ensure supplies of Spare Parts ordered for each job are accurate with workshop requests.
• Assist with quotations, provide oversight to check job estimates to assure profitability.
• Provide Technical Support on key challenges and other areas as required by the business from time to time.
• Collaborate with GM After Sales Manager to provide timely update on status of their vehicles and maintain approved communication channel until job is successfully completed.
• Identify customers’ needs and provide expert advice to help customers make informed decision about our products/services.
• Collaborate with GM After Sales to investigate customer complaint about repeat jobs, and propose appropriate solutions to successfully resolve the challenge.
• Develop and implement reliable system to record and store information pertaining to customers queries on repeat jobs.
• Collaborate with After Sales Manager, Technical Instructor and HR Coordinator to implement training needs as applicable to each Workshop staff.
• Promote ANZEN and KAIZEN culture within the Workshop.
• Monitor compliance of Workshop staff with work and Safety Rules and other Standards guiding work practice as applicable from time to time.
• Assist with the Management of Work-Shop Projects.

Training & Experience

• Bachelor's Degree in Mechanical or Mechatronics Engineering.
• Between 6 - 8 Years Post NYSC relevant Experience.
• Able to drive and possess valid driving license.
• Demonstrated experience and ability to manage a Team.

Required Skills:

• Excellent written and oral communication.
• Strong interpersonal and relationship management.
• Report Writing Skills.
• Excellent organizing and multi-tasking ability.
• Good sense of record management.
• Time Management & Prioritizing skills.

Attitudes:

• Integrity.
• Resilient.
• Courageous.
• Passionate.
• Detailed Oriented.
• Customer Centric.
• Team Spirit.

Salary
Very attractive.

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Report to: GM After-Sales
Supervises: Team Leaders

Roles Objective

• Manage end-to-end work flow at the Workshop in order to increase efficiency, customers’ satisfaction and business growth.

Essential Duties

• Manage Team Leaders activities, job allocation, job flow, and scheduling for day-to-day operations.
• Coordinate Operational resources; and Workshop staff to ensure operational activities are efficiently and effectively managed to increase productivity.
• Liaise with Parts Department to ensure supplies of Spare Parts ordered for each job are accurate with workshop requests.
• Assist with quotations, provide oversight to check job estimates to assure profitability.
• Provide Technical Support on key challenges and other areas as required by the business from time to time.
• Collaborate with GM After Sales Manager to provide timely update on status of their vehicles and maintain approved communication channel until job is successfully completed.
• Identify customers’ needs and provide expert advice to help customers make informed decision about our products/services.
• Collaborate with GM After Sales to investigate customer complaint about repeat jobs, and propose appropriate solutions to successfully resolve the challenge.
• Develop and implement reliable system to record and store information pertaining to customers queries on repeat jobs.
• Collaborate with After Sales Manager, Technical Instructor and HR Coordinator to implement training needs as applicable to each Workshop staff.
• Promote ANZEN and KAIZEN culture within the Workshop.
• Monitor compliance of Workshop staff with work and Safety Rules and other Standards guiding work practice as applicable from time to time.
• Assist with the Management of Work-Shop Projects.

Training & Experience

• Bachelor's Degree in Mechanical or Mechatronics Engineering.
• Between 6 - 8 Years Post NYSC relevant Experience.
• Able to drive and possess valid driving license.
• Demonstrated experience and ability to manage a Team.

Required Skills:

• Excellent written and oral communication.
• Strong interpersonal and relationship management.
• Report Writing Skills.
• Excellent organizing and multi-tasking ability.
• Good sense of record management.
• Time Management & Prioritizing skills.

Attitudes:

• Integrity.
• Resilient.
• Courageous.
• Passionate.
• Detailed Oriented.
• Customer Centric.
• Team Spirit.

Salary
Very attractive.