Team Lead, Sales & Trade Development (Mobile Financial Services) - Northern Region at MTN Nigeria

Job Description

• To promote Financial Services and deliver on monthly sales target and other expectations as required by Financial Services business.
• To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and ,
• To manage and develop trade infrastructure and the channels of distribution especially retailers for Financial Services and ensure dominance at retail in the assigned territory.
• To manage customer acquisition for financial services within assigned territories
• To manage operation and acquisition of merchant network within assigned territory
• Ensure acquisition and growth of revenue generating agents, customers, merchants and ensures they are transacting
• Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
• Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
• Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
• Ensure customer acquisition KPI are met for financial services
• Build and maintain relationships with agents and financial service partners, participate in organizing channel distributor forums and events to enhance business relationship.
• Manage relationship with banks and every other financial services stakeholders within assigned territory.
• Provide procedural and policy guidance to direct reports and other operational staff and communicate service standards to direct report to ensure that targets are achieved.
• Work with other units /departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours/weekends
• Tool of trade vehicle provided
• Work is carried out mostly in the field
• Open plan office

Experience & Training    
Education:

• A first degree (B.Sc or HND) in any Social Science degree or related course
• Fluent in English

Experience:

• 3-7 years’ work experience in sales roles within Financial Services, FMCG & Telcos with experience in supervising others
• Experience working in a medium  organization
• Experience using data mining tools

Minimum qualification:

• BA, BEd, BSc, BTech or HND

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Job Description

• To promote Financial Services and deliver on monthly sales target and other expectations as required by Financial Services business.
• To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and ,
• To manage and develop trade infrastructure and the channels of distribution especially retailers for Financial Services and ensure dominance at retail in the assigned territory.
• To manage customer acquisition for financial services within assigned territories
• To manage operation and acquisition of merchant network within assigned territory
• Ensure acquisition and growth of revenue generating agents, customers, merchants and ensures they are transacting
• Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
• Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
• Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
• Ensure customer acquisition KPI are met for financial services
• Build and maintain relationships with agents and financial service partners, participate in organizing channel distributor forums and events to enhance business relationship.
• Manage relationship with banks and every other financial services stakeholders within assigned territory.
• Provide procedural and policy guidance to direct reports and other operational staff and communicate service standards to direct report to ensure that targets are achieved.
• Work with other units /departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours/weekends
• Tool of trade vehicle provided
• Work is carried out mostly in the field
• Open plan office

Experience & Training    
Education:

• A first degree (B.Sc or HND) in any Social Science degree or related course
• Fluent in English

Experience:

• 3-7 years’ work experience in sales roles within Financial Services, FMCG & Telcos with experience in supervising others
• Experience working in a medium  organization
• Experience using data mining tools

Minimum qualification:

• BA, BEd, BSc, BTech or HND