IT Assistant at Danish Refugee Council (DRC)

Overall purpose of the role

Responsible for the day to day support of the IT infrastructure, including providing technical support.

Geographic scope: Base (Damaturu)

This role has a base focus and ensures compliance to DRC procedures and guidelines at base level. The role contributes to the development of base strategies which are translated into action plans and day-to-day tasks.

Main responsibilities

• Perform software installations and maintain day-to-day systems operations.
• Support e-mail and Internet functionality.
• Trouble shooting the LAN and wireless connections
• Hardware and software support.
• Oversee software and network security and ensure that the anti-virus within the organization is updated on a timely basis.
• Perform preventive maintenance service on the IT equipment on a scheduled basis.
• Perform general repairs on some IT equipment and peripherals.
• Ensure that internet and Thuraya bills are paid on timely basis.
• Reinforce IT policies to end users.
• Document network problems and resolution for future reference while monitoring system performance and implementing performance tuning.
• Administer domains and email creation of users.
• Prepare an inventory schedule of all IT equipment and software in use and in storage.
• Carry out capacity building and on the job training for staff as required.
• Travel to Field Offices and provide IT related support.
• Required experience and competencies
• At least 1 year of experience in similar positions
• Advanced English proficiency
• All DRC roles require the post-holder to master DRC’s core competencies:
• Striving for excellence: Focusing on reaching results while ensuring efficient processes.
• Collaborating: Involving relevant parties and encouraging feedback.
• Taking the lead: Taking ownership and initiative while aiming for innovation.
• Communicating: Listening and speaking effectively and honestly.
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Required education

• Diploma or degree in information technology, computer systems, or a related field

Desirables

•  Flexible & willing to work in a remote setting & to travel to other field locations.
• Ability to work under pressure to deadlines and stress.
• Ability to work independently on his or her own initiative with problems solving skills
• Strong team and interpersonal skills

Conditions

Availability: As soon as possible

Salary and conditions: In accordance with Danish Refugee Council’s Terms of Employment;

The income will be subject to statutory deductions as per applicable Nigeria laws. The employee is responsible for the tax returns.