Citrix Engineer at RGS Incoporated

Roles & Responsibilities

• As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required.
• Ensure proper communication and quick resolution as a crisis manager.
• Plan and schedule Changes, Coordinating with different stakeholders.
• Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
• Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination
• Prepare Weekly and monthly status reports.
• Participate in business meetings with various stake holders on a need basis.
• Take corrective actions based on the customer satisfaction surveys.
• Work on the service improvement programs.
• Effort estimation/reviews on need basis for new projects.
• Training of new team members.
• Able to work on Knowledge acquisition and updates to related documents.

Job Requirements

• Minimum work experience: 3 - 5 Years
• Minimum Experience Required: 2-5 years
• Mandatory Skills: Citrix Admin
• Desirable Skills: Citrix XenApp, Citrix NetScaler ADC - Advanced Load Balancing
• Language Skills: English Language

Key skills required for the job are:

• Citrix Admin-L2 (Mandatory)
• Citrix NetScaler ADC - Advanced Load
• Balancing-L2
• Citrix XenApp-L2