Commercial Associate at Rovedana

Job Description

• As the commercial focal point, you will be responsible for driving sales and marketing activities at our mini grid locations, ensuring sales targets are met in support of the business plan.
• You will also oversee customer engagement and new product development which intrinsically provide the foundation of the firm’s long term sustained growth.

Responsibilities

• Working closely with site teams to identify opportunities to increase electrical power sales at each location.
• Managing and optimizing payment channels and channel partners.
• Overseeing end-to-end delivery of new customer connections.
• Supervising the customer care and complaint management process delivered by internal teams and external partners in order to deliver a world class customer experience.
• Overseeing the surveillance and intervention programs that are targeted at reducing losses and electricity theft.
• Running data analytics to better understand customer behaviour and generate insights that can be used to create value.
• Executing demand stimulation initiatives to encourage productive use of electricity.
• Overseeing community and consumer engagement activities while developing new sites.
• Leading community outreach efforts as well as sponsorships.
• Managing brand related activities and lead participation at industry events.
• Leading development of innovative products that leverage the electricity credit vending platform.
• Developing business cases and executing pilot projects to test the new products.
• Coordinating launch and roll out of approved products to mini-grid locations.

Requirements and Qualifications

• 5+ years’ experience in marketing or sales in the utility or telecommunications sectors where you would have delivered top quartile revenue growth for one or more products.
• Understanding of regulated energy markets, utility pricing and consumer value propositions for the residential and small commercial segments of the electricity market.
• Understanding of the off-grid and mini-grid electricity markets.
• Undergraduate Degree in Business Administration, Economics, Engineering or relevant numerically intensive discipline.
• MBA Preferred.
• Advanced proficiency in modern productivity tools including Microsoft Office.
• Excellent written and oral communication skills.
• Strong organizational skills and attention to detail a must.
• Ability to work well in a team.
• Flexibility and eagerness to lend a hand wherever needed, even if a specific task may fall outside the core job description.