Required Education
- OND in Hospitality or related discipline
Other Requirements
- Minimum of 2 years in Waiting experience
Reports To
Salary
Location
Responsibilities
- Provides excellent wait service to ensure satisfaction.
- Take accurate food and drink orders using order slips or by memorization and deliver food and drinks.
- Make menu recommendations, answer questions when asked (e.g. about portions, ingredients or potential food allergies) and share additional information with restaurant patrons.
- Prepares tables by setting up linens, silverwares and glasses.
- Communicates order details to kitchen staff.
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.
- Provide excellent customer service to guests.
- Check dishes and kitchenware for cleanliness and presentation and report any problems.
- Look for ways to consolidate service and increase table turns.
- Apply positive suggestive sales approach to guide Guests.
- Must follow all cash handling policies and procedures.
- Sells products by establishing contact and developing relationships with prospects; recommending solutions.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Requirements
- OND in Hospitality or related discipline
- Effective Communication and Customer Service Skills
- Strong presentation skills
- Persuasion Skills
- Adept business knowledge
- Abilities to organize
- Strong written and verbal communication.
- Attentiveness and patience for customers.
- Excellent people skills, ability to build rapport, business acumen and exemplary work ethic and integrity
- Hands-on experience with cash register and ordering information systems.
- Strong organizational and multi-tasking skill with ability to perform well in a fast-paced environment.
- Pleasant and good-natured disposition with a ‘can do’ attitude /willingness to assist around the office
- Must be smart, active and have a strong ability to handle work pressure
General skill-set
Professionalism:Approaches others in a tactful manner; reacts well under
pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Teamwork:Play a key team player role and set & example to team and others contributing to the success of achieving a shared goal.
Commitment:Manifesting a steadfast courageous and loyal commitment to the company and the team.
Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings on time.
Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources;
Judgment:Displays willingness to make decisions; exhibits sound and accurate
judgment; includes appropriate people in decision making process, makes timely decisions and explains reasoning for decisions.
Productivity:Completes work in a timely manner; strives to increase quantity;
works quickly and effectively with minimal supervisory oversight.
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