Global Infrastructure Manager - Banking & Payment at BitPesa

Location: Can be in Nairobi - Kenya, Dakar - Senegal, Lagos - Nigeria, London - England or Madrid - Spain

Description

• BitPesa is seeking a driven individual with an interest in building alternative financial infrastructure for frontier markets, hyper-organized and result-oriented to manage a fast-growing team of operations associates.
• Working under the guidance of the Head of Strategic Growth, the Global Infrastructure Manager - Banking & Payment is responsible to manage a team of operations associates to achieve company metrics of revenue, cost of sales, customer satisfaction & operational efficiency by working closely with banks/payment processor in the country or region assigned to and internal teams (Product, Engineering, Legal, Compliance, Sales, Finance and Treasury)

Key Performance Indicators:

• Projects delivered in time to unlock revenue potential and improve customer satisfaction & operational efficiency
• Cost of sales (fees to banks / payment processors / telcos)
• Team talent metrics (talent hiring, on-boarding, performance, retention etc.).

Key Responsibilities

• Acquire / Nurture / Maintain strong relationships with global and regional banks / telcos / payment processors to optimize and expand our global payment infrastructure
• Build global roadmap of infrastructure maintenance, optimization and expansion projects in alignment with revenue, cost of sales, customer satisfaction and operational efficiency metrics
• Manage a team of 3-5 operations associates to build their own country / regional roadmap and execute end-to-end projects
• Build monitoring systems to identify risks and ensure accountable delivery across different jurisdictions
• Analysing data and searching for new features to constantly improve our payments product offering
• Work closely with internal senior leadership of Product, Engineering, Legal, Compliance, Sales, Finance and Treasury

Requirements

• Existing senior executive relationships with global / regional banks / telcos / payment processors required (prefer candidates who has relationships across EU, Sub-saharan Africa and MENA)
• Proven track record of delivering results despite of limited time/resources/control
• Love finding creative and quick solutions to solving ad-hoc issues
• Love documenting whatever you’ve learnt and make it institutional knowledge
• Comfortable with changing priorities and adapt easily to create highest impacts for the company/ customers
• Prior experiences / knowledge in treasury back office, various settlement systems (SWIFT, Cheque clearing, Inter-bank systems, TT, RTGS, EFT) and end-to-end FX wholesales operating model
• English is required, Arabic, Spanish & French preferred
• Valid work permit in the location you are applying for - We don't sponsor work permit until probation (3-6 months) is confirmed.

Benefits

• Be part of an international, ambitious and successful team
• Global / regional network / exposure in FinTech / Blockchain industry
• Diverse career growth opportunities
• Competitive salary.