Parts Manager at Global Profilers

Responsibilities:
Reports to: After Sales Manager

Functions Supervised: Assistant Parts Manager

Job Purpose
Provide professional and efficient parts supply to internal departments and retail customers and determine and obtain approval for the allowed level of parts stock and ensure the highest standard of parts’ availability

Main Activities

• Monitor and maintain margins and profitability of all parts sold through the retail and workshop counters.
• Ensure the efficient day-to-day operations of the Parts Department

Key responsibilities

• Prepare and carry out regular stock taking as requested by management and company policy.
• Prepare and submit monthly stock orders, Urgent or Vehicle Off the Road (VOR) orders to the manufacturers ensuring tracking, monitoring and notification procedures are in place at all times.
• Propose, implement and monitor parts ordering procedures for retail customers, workshop and branch Urgent or Vehicle Off the Road (VOR) orders.
• Ensure the correct and efficient use of all communication equipment and manufactures information by all parts department staff.
• Ensure all Parts Department Staff behave in a professional manner and communicate effectively and efficiently with customers and workshop staff.
• Ensure that all parts related literature and information is accurate and distributed to parts department staff.
• Complete and submit reports and analysis to management, manufactures and suppliers in an accurate and timeouts manner.
• Recommend improvements in facilities, equipment and procedures within the parts department.
• Utilizes the available accounting and stock systems to monitor and control all stocks and sales transactions.
• To handle customer parts queries and complaints with the resources within the Parts Department in a timely and efficient manner.
• To propose and implement marketing strategy in conjunction with the Service Managers and Aftersales Manager to increase parts sales.
• To regularly meet with the Service Manager and Aftersales Manager to assess and resolve parts related issues.
• Supervise and monitor locally purchased goods and services ensuring that price and quality are in accordance with company policy and standards.
• Analyze redundant and obsolete stock and calculate stock provisions in line with company policy.
• Ensure that all staff within the department adheres to company policies and procedures at all times.
• Ensure that departmental staff are assessed and reviewed periodically
• Assess and recommend staff departmental training needs and requirements.

Qualification and Experience:

Expectation/ Qualities

• Proficiency in engineering, operations management and change management technique
• Proficiency in coaching and training
• Logistics/purchasing/supply chain background is an added advantage

Key Skills/ Competencies

Analyse:
Steps back from his/her activities, regularly analyses his/her environment and conditions to achieve success, creates a table of possible scenarios by envisaging different probabilities.

Anticipate and initiate change:
Monitors all trends to identify factors that warrant change and to avoid the need for urgent measures, questions his/her operating methods and quickly identifies areas to be modified, looks for alternative methods to perform more efficiently.

Build, research and act:
Looks for and submits suggestions and recommendations unprompted, takes initiatives when faced with unforeseen situations, decides on relevant innovative solutions in line with circumstances, a proactive person who conquers new fields (markets, activities, missions, etc.).

Communicate and defend an idea:
Clearly and convincingly explains the reasons behind a sound idea, presents solutions that attract support, measures the effect of his/her actions or words on others.

Listen and facilitate understanding:
Clearly sets out the problems encountered, encourages others to express their expectations and concerns while considering the suggestions and remarks made, adopts and summarizes requests made while including them in the action plan.

Value action:
Abides by the lead times agreed, personally checks that his/her activities comply with the efficiency standards applicable to the department/occupation and the commitments made, checks whether his/her targets have been met and aims to exceed targets, makes sure that the client has clearly expressed its requirements to ensure its order are processed as well as possible, keeps the client at the front of his/her mind when talking and acting.

Team work:
Shares information and opinions with team members, aims to share know-how, develops a network of internal and external contacts, is always open to the other members of the organization and resolves conflicts of interest that arise within a group.

Lead a team:
Listens to, respects and is open to other people, explains his/her expectations to others through clear and achievable negotiated targets, makes decisions and choices, assesses and recognizes other people's success, contributes to improving other people's performance.