Service Executive at Kennedia Consulting

Locations: Lagos, South-South, South-West, South-East, Abuja and North

Job Duties & Responsibilities

• To supervise the payment and receipt of cash by Service Associates whilst ensuring efficient cash flow, ATM management and vault administration in the Experience Centre.
• Ensure EC vault cash is within approved limit and arrange to evacuate cash as the need arises.
• Ensure that physical cash in the vault is equal to ledger balance at the close of business daily.
• Make sure that the Vault is closed and locked up within the banks’ stipulated time for insurance coverage.
• Supervise and train the cash associates to ensure that customer’s transactions are carried out in a timely way but within stipulated policy guidelines.
• Verify Cash Associates entries in the system and authorise entries above their limits.
• Confirm third-party instruments that maybe required in accordance with the customer’s mandate.
• Make sure that customer’s transactions are handled in a timely and courteous manner.
• Supervise closely cash associates to guard against cash pilferage and fraud that could result in loss of the bank’s cash assets.
• Ensure cash associates are abreast with bank’s policies on cash services and carry out their functions in line with controls.
• Ensure The ATMs are adequately loaded with cash and always up and running; in the case of faults, guarantee timely and efficient solution management measures are in place.
• Drive the provision of equipment like Note counting machines, ATM machines, computer systems etc. when and where needed.
• Act as second key custodian to ATM / is responsible for breaking of ATM combination.
• Receipt and handling of tellers’ cash requisition.
• Ensure prompt handling of cheque confirmation.
• Provide or collect Cash through Domestic Operations.
• Supervise the reconciliation of all Tellers and ATMs.

Job Requirements

• B.Sc with minimum of second class lower grade
• Experience in Banking operations for at least 4 - 5 years (excluding Tellering)
• Not more than 30 years of age