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  • Posted: Mar 14, 2019
    Deadline: Mar 21, 2019
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    Read more about this company

     

    Customer Service Executive

    Job Description

    • To develop and grow distributors sales in line with company’s objectives.
    • Prepare and execute annual reviews of distributors purchase trend.
    • Building a strong distributors channels across the territories of company products operations.
    • Create policies or procedures for distribution activities.

    Core Responsibilities

    • Ensure revenue targets of distributors are achieved within the responsible territories.
    • Train distributors to ensure continual improvement in capability, knowledge, customer service, performance and profitability.
    • Ensure distributors are equipped with the necessary sales skills to represent through coaching individuals in the field and personally observing the performance of distributors.
    • Establish and lead regular meetings and conference calls with distributors.
    • Assist distributors with client training as required.
    • Develop and execute monthly and quarterly reports in a timely and efficient manner from distributors.
    • Establish and enforce pricing and discount policies across the distributor’s channel.
    • Monitor lead pipelines during the process of sourcing for new distributors and updating the profiles of the existing distributors.
    • Establish and maintain effective working relationships with distributors.
    • Implement new sales strategies and techniques with the distributors.
    • Develop and maintain relationships with key distributors in each territory, whilst facilitating ongoing product knowledge and support.
    • Prioritize markets and determine market entry strategies for new regions and for new and existing product portfolios.
    • Collect and analyze distribution market data to drive growth and develop markets.
    • Develop an understanding of current and future market trends that may impact sales for distributors.
    • Assign sales territories and set and enforce sales goals with distributors.
    • Prepare monthly distributors sales forecasts for the upcoming three to six months.
    • Perform other related tasks as required.

    Minimum Job Requirements

    • Bachelor's degree in Business Administration, Management and other related course.
    • Professional qualification in Customer Relationship Management (CRM).
    • Willing to Travel for field work.
    • Minimum of 3+ years’ experience in a reputable organization.
    • Below 27 years.

    Knowledge, Skills and Abilities Requirements:

    • Customer Service
    • Product Knowledge
    • Quality Focus
    • Market Knowledge
    • Documentation Skills
    • Listening Skills
    • Phone Skills
    • Resolving Conflict
    • Multitask
    • Patience
    • Negotiation
    • Positive Attitude
    • Attention to Detail
    • Technology Proficient (Microsoft office and other relevant software)

    Method of Application

    Interested and qualified candidates should forward their updated CV and Cover Letter to: pharmarecruitment2online@gmail.com with the position applied for as the Subject of the email.

    Note:
    Only shortlisted candidates will be reached.

     

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