Front Desk Officer at Critical Recue International (CRI)

Location  (Ikorodu)

Details:

Overall purpose of the job:

Provide front-desk administrative function with focus on customer service and customer experience.

Roles & Responsibilities:

Follow all policies and procedures laid out by the company and contracting company including but limited to:

• Company Policy and Procedures
• Medical Treatment Policy and Procedures
• HSE Policy and Procedures
• Operational Policy and Procedures
• Continuously review site for hazards and ways to reduce incidences of illness and injury, reporting any issues
• Responsible for handling front office reception and administration duties
• Greet visitors warmly and register guests/patients, direct guests/patients as needed
• Manage billing and payment activities for clinics
• Complete other administration duties as assigned
• Ensure appropriate stock of consumables, performing daily and monthly stock counts and reconciliation
• Assist with other duties as assigned, such as on-site Wellness Programs, Site Medical Education, Occupational Health Testing, Administrative Duties, Etc.

Key Performance Indicators

• Measurable generation of income for the organization for assigned services and products
• Continued positive client satisfaction and feedback