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  • Posted: Feb 19, 2019
    Deadline: Not specified
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    HR Aid Consults (HR Aid) provides professional Human Resource advisory and consulting services to small businesses. We allow small business owners focus on their core business areas while we provide practical and effective Human Resource solutions for their business. We work closely with our clients to understand their business and resource needs and deve...
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    Customer Service Executive

    Job Summary

    The Customer Service Executive will be responsibile for supporting users of the TRAINQUARTERS platform. 

    Job Responsibilities

    • Respond to all enquiries from users via email, social media and live chat
    • Respond to inbound and outbound phone calls
    • Escalate thorny issues to the technical support team for fast resolution
    • Follow up with members of the technical support team on behalf of customers
    • Follow up with customers to assure them that their issue is being resolved
    • Maintain the self-serve Help Desk knowledge base

    Requirements

    • Bachelor’s degree
    • Requires up to 2 years experience providing customer support for a tech platform 
    • Excellent written and oral communication skills
    • Ability to break down complex/ technical issues into simple English
    • Great attitude, patient, calm
    • Hardworking and self-driven
    • Ability to multitask and work under pressure

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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