Travel Consultant at Workforce Group

Job Duties and Responsibilities

• Responsible for ticket issuance, re-issue and reservation
• Responsible for Visa Processing & Protocol Services
• Assist and provide the necessary information to customer inquiries
• Acting as an intermediary between the airlines and the agency by ensuring there is day to day correspondence with the airlines on ticketing and reservation issues
• Ensuring tickets are delivered to the customer before the date of travel
• Ensuring there is effective follow up on customer travel plans (Hotel, Visa, etc)
• Ensuring that customer satisfaction is achieved at all times
• Ensure that all periodic payments to regulatory bodies ie. IATA, NANTA, NCAA etc are executed
• Ensuring a seamless transaction when booking tours and holiday packages
• Ensuring that all bookings on tour engines are done correctly
• Conducting market surveys and advice management periodically on findings
• Assign duties, responsibilities, staff roster and leave records
• Keep self and the team up to date on product, service, policies, and procedures through regular team meetings ensuring communication and understanding
• Handle day-to-day problem resolution, escalating to higher levels as required.
• Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.

Requirements

• Should have a minimum qualification of OND
• Must have at least 2 - 3 years working experience in a Travel Agency or airline in a similar capacity.
• IATA certificate and experience on Ticketing
• Vast knowledge in a protocol
• Ability to use a minimum of two GDS applications (Amadeus ,Sabre, and Galileo)