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  • Posted: Jan 29, 2019
    Deadline: Not specified
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    HR Aid Consults (HR Aid) provides professional Human Resource advisory and consulting services to small businesses. We allow small business owners focus on their core business areas while we provide practical and effective Human Resource solutions for their business. We work closely with our clients to understand their business and resource needs and deve...
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    Customer Support Executive

    HR Aid is recruiting on behalf of Intelligent Innovations, a technology and digital services provider located in Lekki, Lagos. 

    Job Summary

    The Customer Support Executive will be responsibile for supporting users and addressing their enquiries and issues on the company's existing consumer platforms.

    Job Responsibilities

    • Troubleshoot simple and straightforward issues for platform customers and escalate complex issues
    • Interact with customers to resolve tech related issues or answer questions
    • Follow up with the tech team or respective department to ensure issues are resolved
    • Follow up with customers to obtain regular feedback
    • Log all customer complaints or enquiries and regularly draft FAQs
    • Prepare periodic reports on customer support activities

    Requirements

    • NYSC or Pre-NYSC with Bachelor’s degree
    • Some tech background is not neccessary but may be an added advantage
    • Excellent written and oral communication skills
    • Great attention to detail
    • Hardworking and self-driven
    • Ability to multitask and work under pressure

    Pay - N40,000/per month

    Method of Application

    Applicants should send their CV to: talent@hraidconsults.com

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