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Norwegian Church Aid ('NCA') is a member of the ACT Alliance and works with people and local actors, especially Faith-based actors in many countries where it works in their struggle to eradicate poverty and injustices. We provide humanitarian assistance in disasters and work for long-term development in local communities and societies. In order to address the root causes of poverty, we advocate for just decisions by public authorities, businesses and religious leaders.
NCA has a presence in Nigeria to respond to the Humanitarian crisis in Northeast Nigeria and will scale up an emergency response in the Cross River states. NCA has its core competencies in Gender Based Violence and Water Sanitation and Hygiene. NCA has its strengths in works and invest in local partners ensures building their capacities are built from the onset of response, in order to enable them have the capacity to respond in a long-term intervention including recovery and development.
Complaint and Reporting Mechanism Officer (CRM)
Department / Sector:
Number of positions:
Senior MEAL Officer
JOB PURPOSE. The purpose of the CRM officer, in general, is to receive feedback and complaints coming from the communities and LGAs where NCA and other partners are working regarding the services the organization is rendering. The position CRM officer will closely work with the program team specially in liaising between the community and the organization in terms of information flow from one to the other and vise-versa. She/he will collect feedbacks coming from the community through the Suggestion boxes system, pass onto the respective sector team following the organization feedback mechanism information flow system or depending the category level of the feedback, respond to the person who reported the complaint.
A. Collect feedback from communities and report to the concerned body
Maintain the Complain services
NCA is committed to following the following policies, standards and commitments and all staff are equally expected to conform to their requirements:
Please include three referees in your applications, of which one must be a recent supervisor from your former organisation/institution.
FEMALE CANDIDATES ARE HIGHLY ENCOURAGED TO APPLY.
PLEASE NOTE THAT CANDIDATE IS REQUIRED TO START AS SOON AS POSSIBLE. Applications will be reviewed on a rolling basis and positions may be filled before closing date.