Customer Service Representative at Sidmach Technologies Nigeria Limited

Job Responsibilities

• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in Educational opportunities & seminars.
• Accomplishes Customer Service and Organization missions by completing related results as needed.
• Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers.
• Work on special short-term projects to offer customized support for new products or products at end-of-life.
• Monitor the customer satisfaction levels and develop methods for increasing them.
• Assist in creating ways for delivering excellent customer service to irate or problematic customers.

Discipline

• Applicant from any field of study may apply, as adequate training in operations will be given to successful candidates.
• 2+ years of experience required.

Other Important Skills Required:

• Product Knowledge, Informing Others, Data Entry Skills, Organization, Analyzing Information, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills, Multi-tasking, Ability to use Statistical techniques for Process improvement.

Remuneration

• Sidmach Technologies Nigeria Limited has designed flexible benefits package that suit it’s staff.
• Salary Range: N85,000 – N110,000 per month plus incentives.
• 4% pension scheme.
• Also includes bonuses.