Customer Relation Manager (Logistic Industry) at TheJobMag

Details:

Summary                                                 

The main purpose of this role is to converse professionally with clients, educate them about the company services. To resolve any issues that arise and ensure clients are satisfied with service provided and manage the relationship in terms of operational updates between the company's operations and clients.                 

Responsibilities

• Ensure that clients are handled in a professional manner and that they are provided with accurate information about service provided.
• Maintain complete and accurate customer correspondence data.
• Develop and maintain credible relationships with clients at appropriate levels through reliable, proactive service delivery, customer satisfaction, and the skilful application of specialist knowledge.
• Resolve any customer complaints in a prompt and professional manner.
• Provide excellent service in order to maintain a positive reputation for the business
• Handle client issues throughout the job implementation life cycle in a timely and accurate manner
• Identify and develop problem solving methodologies to resolve customer issues.
• Ensure that all business solutions are implemented and maintained in line with predetermined service level agreements.
• Read instruction from Payment Order to have a clear understanding on the nature of job.
• Advice suppliers to ensure PFI details are correct and adequate and meet NSC import requirement.
• Ensure that form M and BA numbers are sent to the supplier to make sure they are quoted on all relevant and shipping & import supporting document.
• Update of internal systems and database with progressof all jobs
• Send Daily morning updates to the business leaders  onclient’s progress and report incidents outside normal procedures.
• Receive container cards and waybills from haulage department.
• Ensure that client s not left with any liabilities caused by delays or errors in the clearing and delivery of the job.
• Confirm and process shipping company’s final invoice, identify additional cost and prepare costing sheet.
• Ensure that there is high credibility with strategic clients, through reliability and value contributed to their business.

Requirements

• Minimum of 5-6 years’ relevant experience
• Proven working experience as a Customer Service Executive or a relevant role
• Sound knowledge of Logistics Industry
• Proficient in Microsoft office