Workforce Group is a Management Consulting and Outsourcing Professional Services Firm.
Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organisational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.
Service Measurement Analyst (Call Center Unit)
Job Summary: The Service Measurement Analyst will be responsible for creating and executing service measurement parameters across all touch-points in line with established procedures and quality control standards. Collaborate with other teams in the Bank to implement service improvement initiatives.
Job Responsibilities and Duties
Assist in coordinating service training and workshops to up-skill experience centers.
Use the link(s) below to apply on company website.