Customer Service Officer at Access Solutions

Job Description

• Timely and accurate capture of orders in their various formats, process them and manage any subsequent changes. Manage the total process and look to ensure ‘on time’ and ‘in full’ deliveries.
• Ensure that advance notification procedures are proactively followed, in order to ensure internal and external customers are kept informed of any stock shortages and availability dates are updated.
• Develop and strengthen your working relationships with your internal /external customers to clearly understand their needs to ensure we deliver ‘value added’ service to our customer, whilst minimizing cost to the business.
• Maintain and strengthen a network within the business across departments
• Demonstrate full understanding of supply chain processes and procedures
• Take accountability for the total ‘end to end’ process, you are the dedicated person responsible for all the Customer service needs of the customer and therefore accountable for driving through service improvements.
• Meet and exceed personal KPI's as well as focusing to increase team effectiveness and team KPI’s
• Manage the requests for collection/returns of good stock product process through to resolution
• The compilation and publishing of various key reports as required by the business and customers
• Anticipate potential escalations prior to them becoming business critical.
• Develop knowledge and actively support LEAN initiatives, take accountability for identifying ‘non value’ added tasks and driving through improvements, so as to create white space.
• Continue to build product knowledge
• Support total team during busy periods and holidays/absence
• Support any other duties as reasonably requested by team leader
• Follow business and internal control procedures
• Maintain all relevant monitoring systems with valid information

Job Requirements

• Any first degree
• Computer literacy, expert in the use of Ms Office tools
• Reporting, minutes taking, presentation making
• Store management
• Schedule management